Questions and Answers

What is the WFP system and how does it work?
Essentially, the WFP system involves pumping highly purified water from a tank up a pole to a brush. The brush washes and rinses the glass clean, the window is then left to dry naturally.


Water is supplied to Particulate Filter which Removes large particles of dirt and sediment. It is then processed to a Carbon Filter which then removes organic chemicals and chlorine. It gets transferred to the Reverse Osmosis and removes 95-98% of calcium & minerals. The last stage is that the De-Ionising Resin removes any remaining calcium, sulphate and alkaline in the water source.

 

Why does pure water clean so effectively?

The main attribute of pure water is its desire to return to its impure state, and in doing so, to absorb large amounts of dirt from whatever it comes into contact with, making it an extremely efficient cleaning agent without the need for detergents.

Why do you recommend this system above traditional window cleaning methods?
First and foremost, quite simply, it gives better cleaning results. Additionally, the absence of sticky soap residue on your windows means that dirt will find it harder to adhere to the glass, and so the windows stay cleaner for longer.

 

Why should I change, I'm quite happy to continue as before? 
With the HSE introducing legislation that ladders should only be used for low-risk, short duration work, the use of ladders is becoming increasingly outmoded. Pure water pole systems are set to become a industry standard, and offer a viable alternative to the use of ladders. Even if the property or place of business doesn't merit the use of ladders for window cleaning, we feel sure that you will be more than impressed with the superior results that the water fed pole system produces.


Can the water fed pole system be used for other tasks?
Yes! you can use this equipment to clean all aspects of a property or business. Signs, Shop Fronts, Frames, all UPVC panelling, canopies, guttering, fascia's, garage doors etc. Not only this, but you can also access areas of a property that might have been too difficult or even impossible to reach from a ladder. Top floor windows, conservatory roofs, windows above conservatories, in fact, anywhere that a pole can reach can be cleaned.

 

Is a pure water system suitable for domestic work?
A common myth is that pure water systems maybe no good for domestic work. The reasoning behind this may vary, perhaps a window cleaner may worry as to whether the general household customer would accept this new window cleaning method. 
These reservations maybe valid to a certain extent. If you turn up one day with a water fed pole and give no explanation as to how it works or the reason for the change, then the chances are, some customers will object; they may be confused as to why the windows have been left dripping wet for example.

However, by taking the time to introduce your customers to the concept of pure water window cleaning these objections can be easily dispelled, not only can you offer your customers cleaner windows, but also cleaner frames at no extra expense to them or extra time or expense to you.

 

Weather?
While it's unlikely, given the unpredictability of the weather, changing holidays and so on, the window cleaner should be able to guarantee a certain number of cleans a year.

 Using a pure water-fed pole window cleaning system, windows can still be cleaned in light rain as it's not rain that makes windows dirty but build up of dirt. Water fed pole system have a big advantage over traditional window cleaners as our work is not so restricted in inclement weather.

 

Rain Guarantee!
In addition to our usual quality of general work guarantee we also offer a 'Rain Guarantee' for customers peace of mind. Because S.Phillips Window Cleaning Company use the latest in Pure Waterfed Pole Technology the rain does not effect the finish of your windows. 
 
As we all know the weather in the UK is very unpredictable. At Particular times throughout the year S.Phillips Window Cleaning Company, as a company, wouldn't be able to offer the regularity of cleaning visits we do if we allowed the weather to dictate when we could or couldn't work. 
 
So with that in mind we offer our Rain-Guarantee. 
IF THE CLEANLINESS OF YOUR WINDOWS IS AFFECTED BY US CLEANING YOUR WINDOWS IN INCLEMENT WEATHER JUST CALL US WITHIN 24 HOURS. WE WILL RETURN AND RE-CLEAN ANY AFFECTED WINDOWS AT NO CHARGE TO YOURSELF. 
 
Does the rain make my windows dirty?
Rain does not make the windows dirty, dirt does. Dust accumulates on the outside of the glass from lawn mowers, leaf blowers, tree pollen, car exhaust and many other sources. This dust settles as a uniform layer on the glass. When it rains, the rain drops push the dust into different patterns and after the water dries the dust remains on the glass. This new "mud residue" is now highly visible because it is no longer uniformly spread but is sporadic throughout the pane. Clean glass will stay clean after a rain because once the rain water dries, there is nothing left behind to obscure the view. 
 
Because we know your time is important, our weather policy effectively ensures that all appointments are completed in a timely manner. From our years of experience we are able to make accurate decisions to ensure that service quality and safety come first in serving you. We are confident you will be pleased. 
 
It is a commonly held belief that windows should not be cleaned when it rains because 'the rain will just make them dirty again. Is that really a fact?
 
The simple answer is 'no'. Although in some parts of Europe and the UK many people believe having their windows washed when it rains is a waste of time, in the USA, it is normal practice for windows cleaners to carry on in all weathers except storms and high winds.
 
Windows need cleaning because they get dirty not because they get wet. When Chimneys were belching smoke it probably was true that by the time the rain drops reached the ground they were full of dirt and smoke particles. With the Clean Air Act that situation has changed. Nowadays the three major causes of dirty windows are dust, pollen and droppings. If these are present on the window glass when it rains, the residue in the rain attaches itself to the dirt and can often make the windows look worse. When the windows is clean the rain will simply run off and the glass continues to remain clean. 
 
When the fine weather comes you can see all sorts of so called 'window cleaners' popping out of the woodwork'. These are the amateurs and cowboys. Beware of them, they often do a poor job and take risks. They are part of the reason why the myth about cleaning windows in the rain has sprung up because these fair weather cleaners just don't want to get wet. 
 
So Rain Should not stop you having your windows cleaned. You can have them washed with pure water in all but the most torrential rain with excellent results.
 
Avoiding having your windows washed in wet weather which is especially during the winter months really does you no good. Dirty windows look bad and stop the limited amount of sunlight getting into your home. No wonder people often feel depressed in the winter having to look out of their grubby windows. 
 
What about the winter season?
Window cleaning is all the more important in the winter season. Road salt that is poured onto the streets gets turned into an airborne powder from the cars driving over it. This airborne dust settles onto the windows just as any other dust. Your winter service will be safely and effectively done because we follow proper safety guidelines and training procedures. 
 

All Weather Conditions:

We clean windows and all our other services in all weather conditions, all year round. Our team are fully trained in health and safety and will conduct a risk assessment in certain weather conditions and based on this will decide if we can carry out our services for that peace of mind. 

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S.Phillips Window Cleaning Company Limited.

Company Number: 08979834

15A Avon Road West 

Christchurch

BH23 2DF

VAT Number: 206 5925 10

Office: 01202 489850

Office: 0800 0213235

Mobile: 07899927522

Email: windowcleaningco@live.co.uk

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S.Phillips Window Cleaning Company Company Limited - Company Number 08979834 15A Avon Road West, Christchurch, Dorset, BH23 2DF Office: 01202 489850 Mobile: 07899927522 Email:Windowcleaningco@live.co.uk